This Privacy Policy explains how 09win collects, uses, stores, and protects the personal data of players accessing our platform from Malaysia. We are committed to handling your information with transparency, security, and in accordance with applicable data protection principles.
09win collects only the personal data necessary to operate a licensed gaming platform — registration details, payment information, identity verification documents, and gameplay activity required under our licensing obligations.
All personal data held by 09win is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to player data is restricted to authorised personnel under strict need-to-know controls.
As a 09win player, you have the right to access, correct, and request deletion of your personal data, subject to our legal retention obligations under licensing requirements and anti-money laundering regulations.
09win does not sell your personal data. Data is shared only with authorised service providers (payment processors, KYC verification partners, fraud prevention services) and regulatory authorities where required by law.
09win uses essential session cookies, analytics cookies, and fraud-prevention tracking. You may manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.
09win sends promotional communications only to players who have opted in. You may withdraw consent and unsubscribe from marketing emails at any time via your account notification settings or by contacting support.
Summary: 09win collects personal data to operate a licensed gaming platform, process payments, comply with legal obligations, and keep your account secure. We do not sell your data. You have the right to access, correct, and in certain circumstances delete the personal data we hold about you.
09win ("we", "us", "our") operates the online gaming and sports betting platform accessible at 09win.app (the "Platform"). We are committed to protecting the privacy and personal data of every individual who uses our Platform, including registered players, prospective players who browse the site, and individuals who contact our support team.
This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the legal bases upon which we rely, how long we retain data, with whom we share it, and the rights you hold as a data subject. This Policy applies to all individuals accessing 09win from Malaysia, including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and all other locations across Malaysia.
By registering an account with 09win or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, you should not create an account or continue to use the Platform.
09win is the data controller in respect of personal data collected through the Platform. As data controller, 09win determines the purposes and means of processing personal data and bears responsibility for ensuring that processing is lawful, fair, and transparent.
For all data protection enquiries, requests to exercise your rights, or concerns regarding how 09win processes your personal data, you may contact us using the details provided in Section 14 of this Policy.
09win collects personal data from you directly (when you register, deposit, or contact support), automatically (through your use of the Platform), and from third parties (such as payment processors and KYC verification providers). The categories of data we collect include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad / passport number, selfie photograph | Provided by you during registration and KYC |
| Contact Data | Email address, Malaysian phone number | Provided by you during registration |
| Financial Data | Bank account details, e-wallet identifiers (TnG, Boost, GrabPay), USDT wallet addresses, transaction history | Provided by you; generated by your activity |
| Gaming Activity Data | Bets placed, games played, session duration, win/loss records, bonus usage | Generated automatically through Platform use |
| Technical Data | IP address, device type, browser type, operating system, session identifiers, cookie data | Collected automatically |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Generated through your interactions with support |
09win does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity documents submitted for KYC incidentally contain such information.
09win processes your personal data for the following purposes:
09win processes your personal data on the following legal bases:
09win does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:
All third-party service providers who process personal data on behalf of 09win are bound by contractual data processing agreements that restrict their use of your data to the specified purpose and require them to maintain appropriate security standards.
09win uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair the functionality of the 09win Platform. Disabling analytics or preference cookies will not affect your ability to play games or conduct transactions.
09win retains personal data for as long as is necessary for the purposes described in this Policy, subject to the following minimum retention periods imposed by our licensing obligations:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 09win's data deletion procedures.
09win implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
While 09win employs industry-standard security measures, no internet transmission is entirely secure. You are responsible for maintaining the security of your 09win login credentials. Do not share your password with anyone. 09win will never ask for your password by email, live chat, or any other channel.
Subject to applicable law and our legal retention obligations, you have the following rights in respect of the personal data 09win holds about you:
To exercise any of these rights, contact 09win via live chat or the support email address listed in Section 14. 09win will respond to verified requests within 30 days. We may need to verify your identity before processing rights requests to protect against unauthorised disclosures.
09win is strictly a 21+ platform. We do not knowingly collect personal data from individuals below the age of 21. Age verification is enforced at account registration and again at the point of first withdrawal through KYC document checks.
If 09win discovers that personal data has been collected from an individual below the age of 21, the account will be immediately closed, all funds forfeited, and the associated personal data deleted or anonymised to the extent permitted by law. If you believe a minor has registered an account with 09win, please contact our support team immediately.
09win may transfer personal data to servers or service providers located outside of Malaysia as part of its operational infrastructure. Where such transfers occur, 09win ensures that appropriate safeguards are in place, including contractual data transfer agreements that impose data protection standards equivalent to those applicable in Malaysia.
By using the 09win Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside of Malaysia as described in this Policy.
09win reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players via email or by displaying a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.
Your continued use of the 09win Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated Policy. We encourage you to review this Policy periodically.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data 09win holds about you, please contact us through the following channels:
This Privacy Policy was last reviewed and updated on 11 June 2026. 09win recommends that all players review this Policy periodically to remain informed of how their personal data is handled.
256-bit encryption, licensed operations, and strict data protection standards — your information is handled with the same care as your winnings.
Access Your 09win Account21+Must be 21 or older. Please gamble responsibly.